MarilenaFitCoach — Terms and Conditions
Version: terms-2026-01 Effective date: 22 August 2026
1. About MarilenaFitCoach
MarilenaFitCoach services are provided by:
Nicoara Marilena Petruta PFA
CUI: 34559059
Registered office: Str. Soarelui nr. 3, bl. H3, ap. 002, Ștefăneștii de Jos, Ilfov, România Email: contact@marilenafitcoach.com Website: marilenafitcoach.com
Hereinafter, the service provider is referred to as "MarilenaFitCoach", "we" or "Provider".
These Terms govern the use of the MarilenaFitCoach platform and the purchase of coaching services offered through it.
2. Nature of services
MarilenaFitCoach provides personalized fitness and wellness coaching services, which may include, depending on the program purchased:
- assessment of the Client’s goals and individual situation;
- personalized training programs;
- general dietary and lifestyle recommendations;
- monitoring progress;
- check-ins and feedback;
- communication with the coach;
- educational materials;
- video materials;
- access to the online platform and own history.
The initially available program is InShape. Other programs may be introduced in the future, the features, duration and price of which will be presented prior to purchase.
3. The Service is not medical assistance
MarilenaFitCoach provides fitness/wellness coaching and general nutrition guidance.
The Services do not constitute medical diagnosis, medical treatment, physiotherapy, psychotherapy, clinical dietetics or other medical service and are not a substitute for consultation with a physician or other qualified medical professional.
The Client must request a medical evaluation when their state of health requires it.
MarilenaFitCoach may refuse to start or continue a program when available information indicates that participation without medical evaluation or approval could pose a risk to the Client.
4. Information provided by the Client
The customization of the program depends on the information provided by the Client.
The Client undertakes to provide correct and up-to-date information and to communicate relevant changes that may affect training safety.
This may include information about physical condition, injuries, limitations, relevant conditions, treatments or medical recommendations when relevant to program safety.
The processing of personal data and health information is regulated separately by the Privacy Notice and the platform's specific information and consent mechanisms.
5. Eligibility
MarilenaFitCoach services are intended for people who have reached the age of 18.
By creating an account and purchasing a service, the Client declares that they are at least 18 years old and have the legal capacity required to enter into the contract.
Accounts intended for minors are not supported in the current version of the service.
6. Client Account
The Client is responsible for:
- maintaining the confidentiality of authentication data;
- the information provided through the account;
- using the account exclusively for personal purposes;
- notifying MarilenaFitCoach if it suspects unauthorized access.
Your account and access to personalized services are not transferable to another person.
7. Program Duration and Subsequent Access
The duration, features and price of each program are presented to the Client prior to purchase.
After the completion of the program, the account can remain accessible in read-only mode for consulting the history and for the possibility to purchase other services later.
Maintaining the account does not oblige the Client to purchase other programs.
The Client may subsequently request deletion of the account and its data under the conditions described in the Privacy Notice and subject to applicable legal obligations.
8. Price and Payment
The price of the program is the price displayed and accepted by the Client before the order is completed.
Depending on the product, the payment can be made in full or, if this possibility is offered, in installments.
The total price, the essential features of the service and the applicable conditions will be clearly presented before assuming a payment obligation.
No additional services or costs will be added through pre-selected options without the Client’s express consent.
9. Legal right of withdrawal
For contracts concluded at a distance, the consumer benefits, under the law, from the right to withdraw from the contract within 14 days from the conclusion of the contract, without the need to justify the decision.
The Client may communicate the withdrawal decision by an unequivocal statement sent to:
contact@marilenafitcoach.com
The Client may use the statutory model withdrawal form, but its use is not mandatory.
10. Starting the program during the withdrawal period
Most Clients will want to start the program without waiting for the 14 days to expire.
In this situation, before service provision begins, MarilenaFitCoach will ask the Client to expressly confirm that they want the service to begin during the statutory withdrawal period.
If the Client subsequently exercises the right of withdrawal during this period after the service has begun at their express request, an amount proportional to the services actually provided up to the time the withdrawal is communicated may be owed, in accordance with the law.
Simply accessing the account will not automatically be treated as a waiver of the consumer's legal rights.
11. Refund in case of legal withdrawal
In the event of a valid withdrawal, the sums owed to the Client will be reimbursed without undue delay and, in accordance with the law, no later than 14 days after MarilenaFitCoach is informed of the withdrawal decision.
The refund will, in principle, be made using the same payment method used for the original transaction, unless the Client accepts another method.
12. Commercial refund policy
The legal rights of the consumer are not limited by this policy.
In addition to the rights provided by law, MarilenaFitCoach can grant full or partial refunds when there are objective reasons that make the program unsuitable or impossible to continue.
These situations may include:
- the occurrence of a medical problem that makes continuation of the program inadvisable;
- identification, following assessment, of a genuine incompatibility between the Client’s needs and the service offered;
- the impossibility of MarilenaFitCoach to provide the contracted service;
- a billing or payment error;
- other exceptional situations in which continuing the contract would be reasonably unfair to the Client.
When necessary to evaluate a request based on medical reasons, MarilenaFitCoach may request reasonable confirmation, limited to the information necessary to resolve the request.
We do not request excessive medical documentation or information unrelated to the reason for the request.
Each situation will be analyzed individually in good faith.
This commercial policy does not replace or restrict the mandatory rights granted to the consumer by applicable law.
13. Program Results
MarilenaFitCoach undertakes to provide the services described and to adapt the program based on available information.
Individual results cannot be guaranteed.
Results depend on factors such as consistency, program execution, diet, lifestyle, individual characteristics and other factors beyond MarilenaFitCoach's control.
No presentation, testimonial or result achieved by another Client guarantees an individual Client’s result.
14. Safety during training
The Client must stop training and seek appropriate medical attention if symptoms or circumstances arise that may indicate a health risk.
The Client must not disregard a medical professional’s recommendations in order to continue a MarilenaFitCoach program.
MarilenaFitCoach may recommend suspension of activity pending a medical evaluation where there are reasonable grounds for concern regarding the Client’s safety.
15. Communication
Regular communication is done through the MarilenaFitCoach platform and email.
WhatsApp may be used for urgent situations or operational communications when this channel has been agreed with the Client.
MarilenaFitCoach does not provide emergency medical services. In a medical emergency, the Client must contact the appropriate emergency medical services.
16. Photographs and Client Materials
Progress photos are optional and may be used within the coaching service only for the purposes communicated to the Client.
Submitting a photo for coaching does not constitute consent for its use in marketing.
Any use of the Client’s photographs, testimonials, name, image or other identifiable material for:
- website;
- social media;
- advertising;
- testimonials;
- promotional materials
requires a separate authorization for that purpose.
17. Intellectual Property
The training programs, video materials, texts, graphics, program structure and other original materials provided through MarilenaFitCoach are protected by applicable intellectual property rights.
The Client receives a personal right to use the materials for the purpose of participating in the program.
Without the rights holder’s prior consent, the Client may not distribute, resell, publish, copy for commercial purposes or make the materials available to others.
18. Suspension or Termination of Service
MarilenaFitCoach may suspend or terminate the provision of the service when there are serious reasons, such as:
- non-payment of amounts owed;
- fraudulent use of the account;
- unauthorized distribution of materials;
- abusive behavior towards the coach or other people;
- intentionally providing false information relevant to program safety;
- the existence of a risk to the Client’s health that justifies suspension of the program.
To the extent reasonably possible, the situation will be discussed with the Client before final termination.
Legal rights to reimbursement are not affected.
19. Data Protection
The processing of personal data is described in Privacy Notice MarilenaFitCoach.
Certain features involving health, wellness or photo information may require additional information or consent.
Acceptance of these Terms must not automatically be construed as consent to marketing or use of the Client’s image.
20. Modification of Terms
These Terms are identified by a version and an effective date.
Significant changes will not be retroactively applied arbitrarily to contracts already concluded.
When a change requires renewed acceptance, the Client will be presented with the updated version before proceeding with the operations for which the new acceptance is required.
The history of acceptances is kept according to the Privacy Notice and the applicable obligations.
21. Complaints and Problem Resolution
For questions, complaints, withdrawal or refund requests:
contact@marilenafitcoach.com
We will attempt to resolve any issue directly and reasonably before it escalates.
This clause does not limit the consumer's right to address the competent authorities or courts and does not restrict the mandatory rights granted by consumer protection legislation.
22. Applicable Law
The contract is governed by Romanian law, without depriving consumers from other EU member states of the mandatory protections granted to them by applicable law.
Any disputes will be resolved according to the applicable legal rules on jurisdiction and consumer protection.
23. Contact
Nicoara Marilena Petruta PFA
CUI: 34559059
Str. Soarelui nr. 3, bl. H3, ap. 002
Ștefăneștii de Jos, Ilfov, România
Email: contact@marilenafitcoach.com